Thanks for choosing Dyetrees. We guarantee All Dyetrees Products are strictly tested by our quality inspector before delivery, if you need after-sales service, please contact us by email: support@dyetrees.com.
After you email us to apply for a return, we will reply to you in 48 hours.
When Dyetrees Pays For Return Shipping – Dyetrees will pay for the cost of return shipping if the reason for return was the result of OUR error. Examples of instances may include:
Item arrived defective and cannot be fixed with a replacement part
We shipped out the wrong item
We shipped it to the wrong address
We shipped a duplicate order
Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)
IMPORTANT: For items that arrive damaged or are defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back. The customer is also vulnerable to the 15% restocking fee as well as any shipping charges the seller has paid out. If a customer claims an item is defective/damaged, the customer must provide a proof prior to return, with no exceptions. Use the Contact Us form to submit pics/videos for your return request.
Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund.
When the Customer Pays For Return Shipping – In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Examples of these customer returns may include:
Buyers Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc)
No Reason / No Longer Want
Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
Order Cancellation after the item already shipped out, even if you have not yet received the item
The customer bought the wrong one
The customer accidentally bought too many
The customer accidentally provided the wrong shipping address
After the 30-day return period, Dyetrees will not assume any responsibility if the product fails or malfunctions.
Exchange Processing flow
Step 1:
Please contact us by email at support@dyetrees.com, let us know your problem, and confirm the solution.
Step 2:
Take a picture of what you shipped and send it to us, as well as the tracking number. The maintenance fee depends on whether it is within the warranty. (please check the Warranty coverage)
Step 3:
We confirm the goods were returned and checked the problem. Please also email us your
specific contact details (name, cell phone number, detail address, ZIP code).
Step 4:
We will send the goods back to you.
Thank You For Your Cooperation!
Refund Policy
● If you are not 100% satisfied with your purchase, you can return the product and
get a full refund or exchange the product for another one. (In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer.)
● You can Return or Refund a product for up to 30 days from the date you received it. Any
product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
● The refund will be processed within 7 working days after the receipt and validation of the return. Please check your account then.
● For any problem related to the return and refund, please contact us.
Return address
For the return address, please contact customer service by email to obtain the address. （support@dyetrees.com） Thank you！
Cancellation of order
Dyetrees generally send out your orders within 1-3 business days. To cancel an order, please contact Dyetrees as soon as possible to cancel your order and get a refund immediately. But if your order has been shipped, we will refund your payment when you send back the order.
To cancel your order, please contact us via support@dyetrees.com.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
More Information
Email: support@dyetrees.com
Address：470 W 27TH ST APT 3 CHICAGO, IL 60616